Return Policy
Thanks for shopping at www.mahelamsurgicals.com. If you are not pleased with the purchase from us, we are here to help.
Return
For products purchased on www.mahelamsurgicals.com, the return and exchange period is seven days from the date of delivery. There are no refunds or exchanges on commode and shower chair products. Due to circumstances beyond our control, you may receive damaged/defective product(s) or a product that is not the same as your initial order. We will replace the product to your satisfaction at no further cost to you. In such cases, please contact our Customer Service Team at sales@mahelamhealthcare.com before utilising the product(s). They'll take you through the process step by step. The return process may be limited depending on the nature and category of the product.
Conditions for return
Product(s) should be unused.
Product(s) should be returned in their original packaging along with the original price tags, labels and invoices.
It is advised that the return packets should be strongly and adequately packed so that there is no further damage to the product(s) in transit.
Please note that unless the product(s) are faulty, we will be entitled to recover any direct costs of having to recover the product(s) from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.
Return Process:-
Please follow the below process for returning your parcel to us
Please mail us at sales@mahelamhealthcare.com giving the order no. and the reason you would like to return it.
We will inform you when the return pickup will be done by our logistics partner.
Re-pack the item in its original packaging with labels and tags still attached.
Cover your address label with the Seniority address found on your delivery note.
Keep your certificate of couriering safely as you will need this as your proof of return
You may be charged for the original shipping cost as well as a restocking fee if you return a product for a refund that is not damaged or defective and do not purchase other goods. Please Note: If a customer orders a rare product just for them, the product may have to be ordered on a no-return/no-refund basis. Of course, the buyer will be informed of this at the time of purchase on the Website.
The Returns Process for a Damaged / Wrong Item
If you receive a damaged product(s) and would want a refund, please contact us at sales@mahelamhealthcare.com
